True story

Aug. 20th, 2009 05:40 am
cleolinda: (GALADRIEL SMASH!)
[personal profile] cleolinda
Guys, my mother just found my phone in the washing machine. I washed my phone. I have no phone because I washed it.

Reader, I confess, I started laughing really hard. She looked like she wanted to throttle me.



ETA: I've told you how we bought the Geek Squad contract and my mother's so in love with the concept of the Geek Squad and how they will come fix everything and Make It All Better? Finally I said, look, just CALL THEM, whatever, I just washed MY PHONE, I DON'T CARE. So while she does that, I check my email, I read the news, I finally read the Best Buy: Geek Squad Gouges article at The Consumerist. Not FIVE MINUTES LATER, she storms in and announces that the Geek Squad 1) can't get here until August 31st which is 2) the same day as my dentist appointment (I started laughing hysterically at that point, just because: COME ON NOW, REALLY) and 3) they want to charge us $145 to come out and, essentially, look at the thing and maybe load Microsoft Office. "I THOUGHT THAT THE POINT OF THE CONTRACT WAS FOR THEM TO COME OUT AND FIX THINGS BECAUSE WE HAD ALREADY PAID THEM WHAT IS THIS WHY DID WE EVEN GIVE THEM ANY MONEY IN THE FIRST PLACE WHAT IS EVEN THE POINT OF THE CONTRACT??????????" she capslocked.

Apparently as the call was ending, whoever she was talking to asked if she had received good customer service. My mother paused for a long, long time. "You were very nice to me on the phone," she said finally.



ETA: Y'ALL, MY MOTHER'S CAR IS DEAD. She went out to the garage just now and it was just cold as a stone. Wouldn't even make a noise. "It's either the battery or the alternator," she said. But she doesn't know WHY--she didn't leave anything on to run it down. I couldn't stop laughing, in that "I have no other response left" way--well, I stopped when I realized she was near tears. "And I don't have Triple A anymore, because we couldn't afford it," she said. "I am just so tired. I am just so tired of life."

I'm afraid to stay in this house today, y'all. I don't know what's going to happen next.


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Date: 2009-08-20 03:41 pm (UTC)
From: [identity profile] trinastar.livejournal.com
First Thing: Geek Squad - good idea on paper and for first day in store setup stuff, bad idea in action. I've seen them do parades to try and drum up good business but if they don't follow through with the customer service and so forth then you are fully within your rights to go and get your money back.

Second Thing: Pretty much in concert with First Thing. Best Buy doesn't have as solid a customer service reputation as it used to. You may still come across a few people who are customer service oriented but it's not going to be the majority. If you have a Walmart anywhere nearby or an Office Max, go get your computer there. (and I'm not even sure about Walmart's reputation except to say I haven't had anything not work that I got from there.) See also any nearby Targets. If you have none of the above, hit the manufacturer's websites and order direct. It may cost a little more but then you'll know it will work. Because if it doesn't, they wouldn't advertise the product.

Third Thing: I once sent my phone swimming in the toilet. I turned it off and plugged it into the charger after patting it dry. It dried out all the electrical bits while making a cool buzzing noise. And it survived longer then the other phone which went out a second or third story window.

Fourth Thing: You are fully within your rights to go hide in your room with food and drink of choice, lights off and covers over your head. You've earned it with all the bad things the spirit world has been chucking at you recently.

Fifth Thing: Your mom rocks hard and I'm sorry that the car is slightly deceased. Is it timing belt?

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