cleolinda: (GALADRIEL SMASH!)
cleolinda ([personal profile] cleolinda) wrote2009-08-19 08:31 pm
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Compocalypse '09: ARE YOU FOR REAL

So the laptop comes in. It's thunderous, I feel like shit, I wait until tonight to deal with it.

I plug it in (via the uninterrupted power source thing, even).

It goes to the DELL screen, with F2 Setup/F12 Boot Options at the bottom.

It goes no further.

I sit and wait.

It goes no further.

Pushing F2 and F12 does nothing.

It goes no further.

I call Dell.

I wait seven minutes while a woman's voice cheerfully informs me that there are some super-great support services on the Dell site that I can't access because I CAN'T FUCKING BOOT THE COMPUTER UP.

I nearly hang myself with the battery cord.

I get a tech guy with a very thick Indian accent whom I can hardly understand (note: I am perfectly cool with all of this up to "whom I can hardly understand"). But I am able to understand this much:

"I see from your express service code that you have bought this from The Best Buy. You will need to take this laptop back to them and you will need to ask for a refund because you will need the new motherboard."



ARE YOU FOR FUCKING REAL



It's not the computer. It's not. It can't be. It's this fucking house. It's got to be. I'm going to take it downstairs to a different outlet tomorrow and if that doesn't work I will take it to a different HOUSE and if that doesn't work I will take it to a different CITY and if that doesn't work I will take it to a different STATE and if that doesn't work I will take it to a different COUNTRY and if that doesn't work I will take it to a different CONTINENT and if that doesn't work SO HELP ME JESUS CHRIST I WILL TAKE IT TO ANOTHER SOLAR SYSTEM, YOU CANNOT FUCKING KEEP ME DOWN.




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[identity profile] cleolinda.livejournal.com 2009-08-20 01:51 am (UTC)(link)
This is pretty much what I'm going to do if I cannot hoodoo this computer at some outlet somewhere. I am seriously ashamed to show my face in that store again. Three returns. Jesus Christ. I will send my mother, and then I will order from the Dell site, which I was trying to avoid because I didn't want the cost to balloon as I inevitably started adding additional bells and whistles. But seriously. Either my house is built on an Indian burial ground or the Best Buy on 280 is.

[identity profile] txvoodoo.livejournal.com 2009-08-20 01:54 am (UTC)(link)
I'm voting that BB's deal w/ the devil is coming due.

If you want, I'd be happy to sit on AIM w/ you and go thru the Dell website hand-holding. Cause I wub ya and stuff. /mush.

[identity profile] cleolinda.livejournal.com 2009-08-20 02:02 am (UTC)(link)
I may take you up on that, as soon as I stop screaming. I'll have to take this and get the money back first, though.

[identity profile] txvoodoo.livejournal.com 2009-08-20 02:29 am (UTC)(link)
You got it. Anything I can do, I'm here, and you know where to find me :D

[identity profile] txvoodoo.livejournal.com 2009-08-20 01:56 am (UTC)(link)
p.s. save all the spces from this laptop, send em to me. I'll figure out what you need at Dell. (if I can do that for my mom, I can sure do it for YOU. You treat me nicer ;))

[identity profile] nitedula.livejournal.com 2009-08-20 03:32 am (UTC)(link)
I have the 15" Studio; may I suggest, in terms of bells and whistles, the backlit keyboard? I find it really useful! Then again, maybe you're one of those superbeings who never needs to look at their keyboard.

[identity profile] callmesyd.livejournal.com 2009-08-20 04:26 am (UTC)(link)
I am a touchtyping superbeing and I still love my backlit keyboard on my Studio 17".

It's pretty.

What?

[identity profile] windtear.livejournal.com 2009-08-20 11:07 am (UTC)(link)
Don't be ashamed. THEY should be ashamed. Three bad computers in a row? I'd be tearing my hair out trying to find a way to make it up to this customer if I were this manager. They should have been bending over backwards for you after the FIRST one. Don't avoid the place because you're ashamed; avoid it because it is a bad shop.

Oooh, just be careful

[identity profile] warren-locke.livejournal.com 2009-08-20 01:40 pm (UTC)(link)
Not to be discouraging, just be aware - there are two Dells you'd be dealing with. One is the computer making company, they do pretty good work and send you nice PCs.

The other Dell is Dell Financial Services, which really is a separate entity. It is an entity run by Satan as a wholly owned subsidiary of Hell, Inc. They can screw up your credit report, make false collection attempts, hose you on interest... all of which happened to me, and according to the BBB I'm definitely not the only one.

Basically, I just wanted to make you aware, if you finance through Dell you could be adding to your woes.
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